Service Desk

{"xsrfToken":"B01O-57J2-RTKR-Q4NG|357d0b47fa0a0baf430a44f2a85caaa246b6bb20|lin","user":{"key":"grace.ellis@plangrid.com","userName":"grace.ellis","avatars":{"xsmall":"https://avatar-cdn.atlassian.com/86faa234e9ecb5ca40e2f234205e1fa5?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F86faa234e9ecb5ca40e2f234205e1fa5%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue","small":"https://avatar-cdn.atlassian.com/86faa234e9ecb5ca40e2f234205e1fa5?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F86faa234e9ecb5ca40e2f234205e1fa5%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue","medium":"https://avatar-cdn.atlassian.com/86faa234e9ecb5ca40e2f234205e1fa5?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F86faa234e9ecb5ca40e2f234205e1fa5%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue","large":"https://avatar-cdn.atlassian.com/86faa234e9ecb5ca40e2f234205e1fa5?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F86faa234e9ecb5ca40e2f234205e1fa5%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue","xlarge":"https://avatar-cdn.atlassian.com/86faa234e9ecb5ca40e2f234205e1fa5?s=64&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F86faa234e9ecb5ca40e2f234205e1fa5%3Fd%3Dmm%26s%3D64%26noRedirect%3Dtrue"},"displayName":"Grace Ellis","email":"grace.ellis@plangrid.com","timezone":{"id":"JIRA","regionKey":"JIRA","city":"Los Angeles","gmtOffset":"(GMT-08:00)"},"language":{"key":"en_US","displayName":"English (United States)"},"storedLanguage":{"key":"-1","displayName":"Automatically detect browser setting"},"canChangePassword":true,"canUpdateUser":true,"allOpenRequestsCount":13,"pendingApprovalsCount":0,"approvalsCount":0,"customMenuLinks":[],"notificationType":"html","canAdministerJIRA":false,"atlassianAccountManaged":true,"agentForPortal":true},"branding":{"id":"9","key":"mrkt","name":"Marketing","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":null,"userInitialAnnouncementMessageWiki":null,"translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Russian (Russia)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"German (Germany)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Korean (South Korea)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Spanish (Spain)"},"en-UK":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-UK","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"9","key":"mrkt","projectId":16300,"serviceDeskId":9,"name":"Marketing","description":"Welcome! 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Thanks!\n\nGrace \n<a id=\"45380_thumb\" href=\"https://plangrid.atlassian.net/servicedesk/customershim/secure/attachment/45380/45380_Screen+Shot+2018-02-20+at+12.53.39+PM.png?fromIssue=77265\" title=\"Screen Shot 2018-02-20 at 12.53.39 PM.png\" file-preview-type=\"image\" file-preview-id=\"45380\" file-preview-title=\"Screen Shot 2018-02-20 at 12.53.39 PM.png\"><jira-attachment-thumbnail url=\"https://plangrid.atlassian.net/secure/thumbnail/45380/Screen+Shot+2018-02-20+at+12.53.39+PM.png?default=false\" jira-url=\"https://plangrid.atlassian.net/secure/thumbnail/45380/Screen+Shot+2018-02-20+at+12.53.39+PM.png\" filename=\"Screen Shot 2018-02-20 at 12.53.39 PM.png\"><img src=\"https://plangrid.atlassian.net/servicedesk/customershim/secure/thumbnail/45380/Screen+Shot+2018-02-20+at+12.53.39+PM.png?fromIssue=77265\" data-attachment-name=\"Screen Shot 2018-02-20 at 12.53.39 PM.png\" data-attachment-type=\"thumbnail\" data-media-services-id=\"532f6141-3f00-470f-bb1d-78d6f0157c82\" data-media-services-type=\"file\" style=\"border: 0px solid black\"></jira-attachment-thumbnail></a>","rawValue":"Hi Creative Team,\n\nNot a super rush, but when you have a chance, could you please help adjust the blog images for the attached images so they preview nicer? Thanks!\n\nGrace\n!Screen Shot 2018-02-20 at 12.53.39 PM.png|thumbnail!"}}],"activityStream":[{"type":"status-update","activityText":"Waiting for customer","date":"2018-02-22T16:41:58-0800","friendlyDate":"Yesterday 4:41 PM","status":"Waiting for customer"},{"type":"worker-comment","activityText":"","date":"2018-02-22T16:41:58-0800","friendlyDate":"Yesterday 4:41 PM","author":"Lynn-Kai Chao","avatarUrl":"https://avatar-cdn.atlassian.com/6615a0328c780e7003a8e6fe1a516035?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F6615a0328c780e7003a8e6fe1a516035%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue","comment":"<a href=\"https://plangrid.atlassian.net/secure/ViewProfile.jspa?name=grace.ellis\" class=\"user-hover\" rel=\"grace.ellis\">Grace Ellis</a> let me know how this goes. That banner just centers the top big banner right? As long as its not a featured post in the top big banner anymore should be fine. I dont see that it is. \n<a id=\"45447_thumb\" href=\"https://plangrid.atlassian.net/servicedesk/customershim/secure/attachment/45447/45447_1500x400-blog-v-day-v2.jpg?fromIssue=77265\" title=\"1500x400-blog-v-day-v2.jpg\" file-preview-type=\"image\" file-preview-id=\"45447\" file-preview-title=\"1500x400-blog-v-day-v2.jpg\"><jira-attachment-thumbnail url=\"https://plangrid.atlassian.net/secure/thumbnail/45447/1500x400-blog-v-day-v2.jpg?default=false\" jira-url=\"https://plangrid.atlassian.net/secure/thumbnail/45447/1500x400-blog-v-day-v2.jpg\" filename=\"1500x400-blog-v-day-v2.jpg\"><img src=\"https://plangrid.atlassian.net/servicedesk/customershim/secure/thumbnail/45447/1500x400-blog-v-day-v2.jpg?fromIssue=77265\" data-attachment-name=\"1500x400-blog-v-day-v2.jpg\" data-attachment-type=\"thumbnail\" data-media-services-id=\"bafe2273-89b8-4133-9d84-e976077a53a6\" data-media-services-type=\"file\" style=\"border: 0px solid black\"></jira-attachment-thumbnail></a> <a id=\"45447_thumb\" href=\"https://plangrid.atlassian.net/servicedesk/customershim/secure/attachment/45447/45447_1500x400-blog-v-day-v2.jpg?fromIssue=77265\" title=\"1500x400-blog-v-day-v2.jpg\" file-preview-type=\"image\" file-preview-id=\"45447\" file-preview-title=\"1500x400-blog-v-day-v2.jpg\"><jira-attachment-thumbnail url=\"https://plangrid.atlassian.net/secure/thumbnail/45447/1500x400-blog-v-day-v2.jpg?default=false\" jira-url=\"https://plangrid.atlassian.net/secure/thumbnail/45447/1500x400-blog-v-day-v2.jpg\" filename=\"1500x400-blog-v-day-v2.jpg\"><img src=\"https://plangrid.atlassian.net/servicedesk/customershim/secure/thumbnail/45447/1500x400-blog-v-day-v2.jpg?fromIssue=77265\" data-attachment-name=\"1500x400-blog-v-day-v2.jpg\" data-attachment-type=\"thumbnail\" data-media-services-id=\"bafe2273-89b8-4133-9d84-e976077a53a6\" data-media-services-type=\"file\" style=\"border: 0px solid black\"></jira-attachment-thumbnail></a>","rawComment":"[~grace.ellis] let me know how this goes. That banner just centers the top big banner right? As long as its not a featured post in the top big banner anymore should be fine. I dont see that it is.\n!1500x400-blog-v-day-v2.jpg|thumbnail! !1500x400-blog-v-day-v2.jpg|thumbnail!","invisibleToReporter":false,"outsiderComment":false,"authorKey":"lynnkai","canAddAuthorAsParticipant":false},{"type":"requester-comment","activityText":"","date":"2018-02-20T12:56:08-0800","friendlyDate":"Tuesday 12:56 PM","author":"Grace Ellis","avatarUrl":"https://avatar-cdn.atlassian.com/86faa234e9ecb5ca40e2f234205e1fa5?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F86faa234e9ecb5ca40e2f234205e1fa5%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue","comment":"\n\n<a id=\"45380_thumb\" href=\"https://plangrid.atlassian.net/servicedesk/customershim/secure/attachment/45380/45380_Screen+Shot+2018-02-20+at+12.53.39+PM.png?fromIssue=77265\" title=\"Screen Shot 2018-02-20 at 12.53.39 PM.png\" file-preview-type=\"image\" file-preview-id=\"45380\" file-preview-title=\"Screen Shot 2018-02-20 at 12.53.39 PM.png\"><jira-attachment-thumbnail url=\"https://plangrid.atlassian.net/secure/thumbnail/45380/Screen+Shot+2018-02-20+at+12.53.39+PM.png?default=false\" jira-url=\"https://plangrid.atlassian.net/secure/thumbnail/45380/Screen+Shot+2018-02-20+at+12.53.39+PM.png\" filename=\"Screen Shot 2018-02-20 at 12.53.39 PM.png\"><img src=\"https://plangrid.atlassian.net/servicedesk/customershim/secure/thumbnail/45380/Screen+Shot+2018-02-20+at+12.53.39+PM.png?fromIssue=77265\" data-attachment-name=\"Screen Shot 2018-02-20 at 12.53.39 PM.png\" data-attachment-type=\"thumbnail\" data-media-services-id=\"532f6141-3f00-470f-bb1d-78d6f0157c82\" data-media-services-type=\"file\" style=\"border: 0px solid black\"></jira-attachment-thumbnail></a>","rawComment":"\n\n!Screen Shot 2018-02-20 at 12.53.39 PM.png|thumbnail!"}],"requestIcon":13327,"canBrowse":true,"canAttach":true,"categoryKey":"undefined"},"canCreateAttachments":true,"canCreateIssues":true,"canAddComment":true,"canViewIssueInJIRA":true,"canAddParticipants":true,"canRemoveParticipants":true,"canSearchParticipants":true,"canSignupParticipants":true,"canSubmitWithEmailAddress":true,"topPanels":[],"optionPanels":[],"actionSections":[{"params":{"styleClass":"customer-request-actions"},"key":"com.atlassian.servicedesk:customer-request-actions","items":[{"key":"com.atlassian.servicedesk:cr-unsubscribe-notification","label":"Don't notify me","href":"#","params":{"iconClass":"watch"},"styleClass":"js-unsubscribe-notification"},{"key":"com.atlassian.servicedesk:cr-share-request","label":"Share","href":"#","params":{"iconClass":"share"},"styleClass":"js-share-request"},{"key":"com.atlassian.servicedesk:workflow-transition-761","label":"Resolve this issue","href":"#","params":{"submitName":"Resolve this issue","transitionId":"761","iconUrl":"/s/23boaf/b/15/1000.3049.0/_/download/resources/com.atlassian.servicedesk:img/transition-icon.svg"},"styleClass":"js-trigger-customer-transition"},{"key":"com.atlassian.servicedesk:workflow-transition-901","label":"Cancel request","href":"#","params":{"submitName":"Cancel request","transitionId":"901","iconUrl":"/s/23boaf/b/15/1000.3049.0/_/download/resources/com.atlassian.servicedesk:img/transition-icon.svg"},"styleClass":"js-trigger-customer-transition"}]},{"params":{"styleClass":"customer-request-actions"},"key":"custom-customer-request-actions","label":"","items":[]}],"issueLinkUrl":"/projects/CS/issue/CS-405","requestDetailsBaseUrl":"/servicedesk/customer/portal/9/CS-405","customerInvited":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! 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