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How These Owners Use Data to Set Their Operations Teams Up for Success

Facilities operations begin when you’re given the keys to the building. But the success of the team is determined well before that—during design, construction and turnover—when meaningful data about the building is captured and passed along. Nevertheless, most handovers are still done manually, opening up massive risk of error and data loss. What’s worse, these data leaks ultimately drive up long-term operations costs. 

On November 18 at Connect & Construct Summit and again on November 19 at Autodesk University, two owners will be taking the stage to share how they maximize data across project phases. In their session, “Unlocking Building Operations with Data Across the Construction Lifecycle,” speakers, Sarah Weston, Senior Project Manager at Silver Ventures and Melody Cirillo, Director of Projects at Caesars Entertainment Corporation will provide insights on how owerns use data to drive results and lower operational costs. Attendees will leave the session with a clearer idea of how to reduce data loss, errors and potential leaks that cause higher long-term costs and can degrade project efficiency. 

Before their presentations, we had the opportunity to sit down and speak with Sarah to learn more about what she and Melody will be discussing – and why every construction professional should care. Learn more in this edition of Behind the Build.  

Why should everyone attend your session at Connect & Construct Summit?

Sarah: Project turnover is key to successful operations and the healthy life of a building. Architects, Engineers and contractors work on projects for two to five years, but owners and operators have to keep them going for usually more than 40 years. Healthy discourse is needed to determine best practices for digital project turnover, and I’m looking forward to sharing our experience and perspective.  

What sets your company apart in its operational strategy?  

Sarah: We seek out and partner with bespoke tenants. When they have a building issue, their first call is to our operations group – no matter what is called for in the lease. In turn, we’ve built amazing relationships with our tenants and keep first-hand knowledge on the health and life of our buildings.  Conversely, this can be a tax on our operations group from a time and budget perspective.  

What are the key challenges you encounter today when it comes to managing project and facility lifecycle data?  

Sarah: We are continually seeking ways to get the most relevant data at the fingertips of our maintenance crews. Although we can provide an amazing amount of project information, finding and gathering the most sought out material and putting it at the forefront is a challenge.  

What are the biggest opportunities for growth for improving turnover data?  

Sarah: Defining roles and responsibilities for digital project turnover is currently a needed area for growth. For instance, architects and engineers are more suited to upload and link certain types of information than contractors and vice versa. 

What does the ideal future look like with turnover and facility data? What kind of role does technology play in this? 

Sarah: As an Owner, I want handheld and mobile access to drawings, as-builts and closeout documents in addition to the ability to generate and track work orders and building health metrics from one technology platform.    

Further Reading:  What Happens When You Get Rid of Paper in Construction...

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