Over the last few years, we’ve assembled a diverse, hilarious, and empathetic group of people to help PlanGrid users as they go about their daily business (and the team is still growing).
Live support is no joke. It requires keen communication skills, fast fingers, a knack for knowing what people need, and a genuine desire to make everyone’s day a little bit better.
In the spirit of Customer Service Week, as well as featuring a few of our heroes on Facebook, we’ve dug up a ‘lil tidbit of PlanGrid-support-related data to share with you:
Average online chat response time
Average number of customer interactions per day (chat, email, and phone)
Average email response time
Current number of full time customer support agents at PlanGrid (non-management)
What else does PlanGrid’s support team do?
- Create all content for (and manage) PlanGrid’s Help Site
- Track feedback and suggestions, and funnel them to to the appropriate people
- Escalated technical investigations
- Personal follow-ups with people experiencing bugs
Happy Customer Service Week to everyone working in customer service around the world. Keep on building!
About the author: Erica joined PlanGrid in February 2014, and works with the Marketing team. With a long and varied history in marketing, media, and advertising, Erica enjoys writing short biographies about herself and leaving parties early without saying goodbye.